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Code: Human Test


 Join Us=>  Job ID: [17]  Read: [641]
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Job Title

 After-Sales Assistant

Post
 3
Details

 

Responsibilities;
- Implement after-sales service policies/procedures by the headquarter and communicate to the regional and international markets
- Evaluate customer needs and competitor practice around the region to ensure our policies are relevant and targeted
- Deal directly with customers either by telephone and email. Handle and resolve timely customer inquiries, requests and complaints
- Divert requests and unresolved issues to the corresponding departments, e.g. store operations, merchandising and headquarter etc
- Keep a detailed record of after-sales cases for future actions/references
- Liaise proactively with the repair service providers to ensure quality repair service. Review regularly service contracts

Desired Skills and Experience Requirements;


- Bachelor degree with 2 years or above relevant experience in retail industry
- Customer-focused, patient and able to work independently
- Highly organized and detail-oriented
- Good communication and interpersonal skills

- Knowledge of sales principles and methods
- Good command of both spoken and written English and Chinese (Cantonese and Mandarin)
- Proficient in PC skills, including MS office, PowerPoint and Chinese typing

- Manage and solve customer complaints

- Managing goods returns in compliance with agreed trade terms

 

Click Apply Now button below
Age
 20-30
Location
 Hong Kong
Employment Term
 1 year
Publish Date
 Tuesday, September 26, 2017
Updated
 10/17/2017
Due Date
 10/15/2017
Status
 Closed
 
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