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 Join Us=>  Job ID: [20]  Read: [617]
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Job Title

 Customer Service Coordinator

Post
 6
Details

Manage all customers' requests such as order taking, answering queries and questions, handling complaints, problem solving through different communication channels (telephone, Email, fax, chat, web) in order to deliver customer service excellence and maximize the business opportunity and business portfolio.


Job Description;
- Handle customer inquiries using different communication channels
- Follow up on customer requests and queries
- Provide customers with product and service information
- Map interactions' information according to standard operating procedures

Requirements;
- At least 1 year of work experience in a B2B B2C customer service environment
- Proven customer facing experience
- Fluent English, Cantonese and Mandarin
- Excellent verbal and written communication skills
- Good working knowledge of Office Pack (Excel, Power Point, Word)
- Passion and enthusiasm
- Curiosity and innovation
- Customer-oriented
- Negotiation skills
- Focus on results
- Team player
Age
 20-30
Location
 Hong Kong
Employment Term
 1 year
Publish Date
 Tuesday, September 26, 2017
Updated
 10/21/2017
Due Date
 10/20/2017
Status
 Closed
 
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