Many in business listen with the intent to respond, not to understand.
Not very different from what sometimes happens in the corporate world, correct ?
We consider this a very important when talking to our clients, as a business we know what we want to sell but until we understand and listen to our clients we won¡¯t sell anything or sell a product the client doesn¡¯t want which is risky method. The best friends are those that really listen and understand
"The main issue with communication is the illusion that it has taken place"
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